andrew.wong.p.k » TMnet

Malaysia broadband

wong — Tue, 04 Aug 2009 10:06:31 +0000

Went for a short jogging, to calm down my blood pressure. I can’t help but crying while jogging because the broadband here. I know it sound stupid, but for me, Internet is my rice bowl you understand, I can’t help myself to not to get mad for this kind of service I get. I tried Streamyx, P1 and Celcom, none of them provide a decent stable and reliable connectivity for me. They sure frequent disconnect if not can’t connect at all. I wonder what is the motive behind this connection problem Malaysia facing.

Malaysia isn’t a very developing country, with GDP close to USD3800 and above, a lot of things should also following up. Or I can only assume “service” in Malaysia is not on the par with any other country outside? Services from government firm, police and all are all lousy. That’s why no body bother to go to police station for report, not because Malaysian are kind person, it is because no service in Malaysia is reliable.

Too be more positive, it is good to have a jog too, at least I don’t need to waste money on weight loss pills for the wedding photo shooting. Sigh… Just when I am free to pursuit all the left-over work on hand, services like this hit harder than any other time.

Yet another day with Streamyx

wong — Sun, 01 Mar 2009 15:32:14 +0000

So, I thought the sommon would give them some lesson on not to fool the customer again. Which I think it’s just useless, because they just so used to be like this since the first day of their existance.

It’s not about how they restoration going on, but rather, how they answer the customer that make me go nut. The other day, my itchy hand told me to search around the complaint people made in The Star online. Unfortunately, I only found a few, which I think The Star editor has been very hardworking on censoring a lot of them. What made this complaint so good? Well, Streamyx technicial actually replied back in The Star to make sure he is working fine now. My question? They how about people around the area that possibly having the same problem like him and just so fed up to even pick up the phone or online to do this complaint?

Giving one person satisfaction is just not the right thing to do. Just because they push, doesn’t mean they are exclusive in the matter. Search around the google about the complaint on Streamyx or Scream me or TMNut, I bet they can’t run away from the 10,000 pages. But really, does this matter to them (Streamyx)?

If you’re talking about a developing country (Like they mention for Malaysia) I would expect a better one, because “developing” means getting better and better to compete with the developed country. But if you’re talking about third world country wannabe, I think that is the “best effort” the country can give.

Streamyx please lah

wong — Sun, 11 Jan 2009 12:07:02 +0000

I tell you, working with some work that require Streamyx not only make one blood pressure sky rocket, you don’t even need to go extreme way to diet or using Fenphedra pills. All you need is a work and a Streamyx connection. Just when I got home yesterday night, I notice the whole internet connection speed had been changed!!! Loading a webpage takes ages to finish, some with a bit more Javascript can never finish loading, not to mention all the Ajax pages became pages only.

Before this, I heard my girl friend told me that something wrong with Streamyx and everything should be fixed and back to normal on 31st December 2008 and I guess it’s not. What shocked me more was even accessing Malaysia server also took ages of my time. Never had Streamyx satisfy me since September 2008. Even now a new year came Streamyx still tend to work like this, how are all those students gonna do research online? How about those online freelancer? Are Streamyx even give any consideration to anybody beside their time on fixing it?

Gosh… How I wish P1 is in Puchong area now. Lots of good comment from my friends who experience P1, but they are not here yet! GRrr…

Streamyx oh streamyx

wong — Sat, 13 Dec 2008 11:09:14 +0000

Again, this few days, I have difficulty login to some website, can’t login to TMnet official website, can’t login to Washington DC dentist search site as well. And I thought only Sarawak having this problem, I did not make any call for Puchong yet, but I bet they will have almost the same problem as well. I just can’t help to think that there is not enough port for all the users, so they unplug the one they’ve been plug for week and change to the one who been unplugged for week, sharing just a few port for thousand of users.

Everytime when I got something on, Streamyx just don’t wanna work well. Still promoting all those combo and bla bla package and they all not actually working well. Sound to me so like my college Right… Now I can get a conclusion, it’s Malaysian style

Streamyx Lai Liao

wong — Sat, 19 Jul 2008 09:21:41 +0000

Sorry for the lack of update lately. I’m under the dark lighting fixtures of my room, keep trying to login to my blog, just to find out I can’t, I checked my host provider, thinking they must have been fucked up, I can’t access as well. I was thinking to give them sometimes before bash them with my email. I asked my girl friend if she can access to her site (Which is hosted under my package), she said it’s fine. Weird, I went to asked my friend as well, and there I go, Streamyx again! Streamyx o streamyx, what’s wrong with you again? I’m not talking about the downtime or keep disconnecting, rather, cannot reach MANY websites.

I keep getting this image when I can’t access to any website or just some “Page Load Error”. I cannot login to my weblog for days now, nothing was repair though, and I don’t know how to talk to the support about this.

Sometiems it’s ok, but after refresh, everything gone again. I have to keep refresh a page in order to view one page, which is very very annoying. Hopefully they notice this problem as well, I’m too lazy to call the support that giving me the same answer everytime.

Best Effort

wong — Sat, 10 May 2008 09:52:18 +0000

This few days my house experience the time out from Streamyx again. Everytime if I didn’t notice my Airport bar, I will get the cannot find pages, which is very very frustrated and annoying at the same time. I wonder what is the best effort that Streamyx claimed all the time.

Many people don’t look at the terms before sign up and end up keep fucking Streamyx for the slow speed, well, slow speed sometimes can be frustrated as well, but it’s still fine for me as long as I’m able to do my work, which normally just research and images searching. At the slow speed, download really sucks then.

No no no, I’m not complaining about the slow speed, cause I really get used to it already. That’s why at Sibu we just subscribe 512kbps package which is enough and same even said it’s the same with 1mbps. What I tried to say here is the “stability“! Don’t disconnect me from online research, don’t time out me when I’m on my way viewing the ~~porn~~ research and don’t disconnect me from blogging! Slow speed can be explained, since we all actually use the same port, and if too many people downloading it will result other who didn’t download become slow on speed, so it doesn’t matter how big the company, this shit happen. But stability is not disconnecting, it’s about the backup work they’ve prepared, the attitude toward the consumers. Or they’re just too old and lose memory about consumers? Imagine some old folks wearing some sort of incontinence supplies sitting in office claimed to be the support team and do things they remember only.

Fine, nothing I can do also, just bash out on the disconnect mood. Let’s just wait and wait and wait until the connection is 100% fine, so I can continue my research and download…

No More Assignment

wong — Mon, 20 Aug 2007 03:25:18 +0000

Damn! Since Monday I don’t have class and I got 3 assignments, I planned to do each assignment everyday to finish them all in perfection. And all of the sudden, this Monday, where I’m doing Design Research, which require lots and lots of research, I can’t get thru this internet.

The connection now is so unstable that I keep getting disconnect and reconnect and disconnect and reconnect again. How the hell can I get thru a webpage if the connection stop in the middle?

Yes, almost the whole morning I got this message from Safari Thank you for noticing me that Streamyx noticing you to notice that there is no connection.

To Do Or Not

wong — Sat, 26 May 2007 20:45:01 +0000

It’s been weeks, months or maybe years I didn’t call Streamyx customers care line and now I’m considering to give a call tomorrow morning. How can I online and download MP3 with the connection that disconnect every 10 to 15 minutes? I’ve been watching the ADSL LED all the time when I’m online you see. Each time I felt the slow down loading page I can see the LED blinking.

Honestly I don’t mind a slow connection, I mean no one would expect a real good connection from Streamyx right? But at least a stable connectivity is a must for a broadband isn’t it? Best effort mean with connection and a stable ones, not an unstable connection and not to mention a dial up speed. 4MB broadband my ass! I can’t imagine if I’m paying RM268 a month getting a suck ass connection with unstable connectivity, does TM really give the best to its customers?

I don’t know where to point my finger, the technicians? The marketing? The IT staffs? Or the board of Directors? I know there won’t be one story on every incident, but humor me somebody please?

Termination

wong — Fri, 13 Oct 2006 08:14:53 +0000

Finally I walked in to TM Point. Honestly, it’s really like what the TVC shown, whole new looks

And I terminate the streamyx and Telekom line, as I don’t need it anymore… So long for the streamyx who followed me for the last 1 and 7 months…

But as they told me that it will terminated right away, and I came back home… I still can online??? Are they really sure of what they said or not? Or maybe I need to disconnect in order to really terminate?

Here Goes My Friend

wong — Mon, 05 Jun 2006 16:41:28 +0000

Another time TM Net shot me with it service. I mean really, I do not want to call it as TM Nut, but it had really forced me to say so. After the first time of the serious down time, they started to get unstable with me. Well, I’m a kind person really, even my girlfriend can’t stand of my kindness or I shall say, my “easy forgiveness”. I always allow people and service to test my patient for days or even years before I really shout in front of them. And of course, I get this screen for a couple of days…

Well, I really don’t freaking understand why and how can TM Net survive after so many complaint made by Malaysia Bloggers and Malaysia Forum, and yet they can still continue advertise their services. They rather take this million ringgit to advertise their service than to fix the hole they have, you know what I mean?

They really concentrate on money making more than customer’s satisfaction. Well, the good thing from them to cunsomers recently was the upgrade of TM Point interior, and no more. Heh, it’s really funny for most Streamyx users and I. At the first time I get my boardband at hometown, and they do really gave me the satisfaction of boardband, at that point of time, I have like hundred of good and nice testimonial for them, but once they are down, I have more than hundred or even million of bad testimonial for them…

Gosh… I think consumers should also take a look of themselve? Or… They already do?