I thought AirAsia would bring my family together the other night. First time I bought tickets for my both parent and looking forward to spend some times with my parents at Puchong for a few days and on my graduation. As of my budget, think about a student who work a little, so it’s very very limited.
Due to the usual schedule, AirAsia always like to put their economic seat at night time. Now I got it clear why it’s at night. The flight got delayed for 2 hours for technical problem. My parent fly from Kuching to KL which is faster than me and once they arrived in LCCT, they called me and I was still at Sibu airport. Well, at first AirAsia staff told me that the flight delayed for 45 minutes and I counted, it still fine, as my taxi fee isn’t that high yet.
Well, if technical problem it’s fine for me, because it’s about the whole plane life in the hand of the plane. However, I get to waited for 2 hours for nothing. I’ve already checked in at waiting room, all the airport restaurant has been closed and I need to stay hunger for hours. So, what is the use of AirAsia GoInsure? All the travel insurance they offer seems very useless. I still don’t understand one thing, there is no backup plane at all? Or local consumers are just small cases? My parent, age between 48 to 50 waited me for 2 hours in LCCT just to save my one-time taxi fee. They get to sleep at 3.00am just because the delay and our budget. This, have to really thanks to AirAsia.
Heh… And I thought because MAS monopoly the sky last time so they dare doing things. I guess AirAsia monopoly the budget flight so they dare doing things too. Business always the same don’t they?
wiehanne
December 11, 2008 at 11:39 pmEh, I thought there is a small print down there of their advertisement said that they will give the customers some compensation (sth like that) if they keep you waiting. Saw it at newspaper here, the other day. So, go complain. But, aiya, although keep complaining about Airasia, ppl still gonna take the flight. So, just avoid night flight la.
KL joker
July 25, 2009 at 6:01 pmNo more OTG / cancell fligt no more OTG
alexallied
December 12, 2008 at 3:27 pmit’s RM200/person for any delays over 2 hours.
hieiakem
February 10, 2009 at 11:07 pmu still ok, my husband use to wait at sibu airport from morning delay delay delay, last only depature on late evening, whole day waste at the airport. u conside a bit lucky
And this time i try to call airasia customer service, the waiting is suck, nvm, all the customer service gv u different answer. so tired and disppointed, whole day on the line with all the customer service who do not hv product knowledge at all