Streamyx Again
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Ok, my 24-48 hours was over, in fact I’ve been waiting for 72 hours. So I called in today (Saturday) again…
Me: Press 1 (For Bahasa Melayu), 1 (For Streamyx and TM Hotspot), 3 (Contact technician) and wait!
10 minutes later…
Support: Welcome to Streamyx, what may I help you?
Me: This is Wong
Support: Yes Mr Wong, what may I help you?
Me: I want to check my report update.
Support: Ok, what is your report number?
Me: 1239293
Support: Can I put you in hold so I can check the report status?
Me: No problem, go ahead
1 minute later…
Support: I’ve checked, your report is still on waiting.
Me: Why?
Support: Because our technician don’t work on Saturday and Sunday. Maybe you have to wait till Monday, I’m sorry.
Me: Alright, thank you bye-bye!
Ok, I don’t mind to wait honestly. I know they have their limit too. And also, I don’t mind to have a bad connection for a day or two, in fact, I experience it before. But as in business, you can’t give empty promise aren’t you? Do you think I have the right to sue TM?
And what is the reason of “Our technician don’t work on Saturday and Sunday”? What the fuck is this mean really huh?
WongPK Weblog Site Feed
April 2nd, 2006 at 1:11 am
it means that unlike the call centre, the people who actually go around fixing stuff have the weekend off. maybe tm has some nice employee benefits
i’ve received a couple calls from technicians on sundays before, so maybe i’m…. uh special
cheer up
April 2nd, 2006 at 7:18 pm
I think they actually mean you need to wait 24 to 48 hours of working days. Since Saturdays and Sundays are not their working days, well…
April 3rd, 2006 at 6:27 pm
No. You don’t have the right to sue. Because indeed they gave you a promise. But in business… working hours is working hours. besides that, did they promise a good connection at a certain time? if yes, and if you can find the prove, yes you can sue for sure. but it is advisable that u purchase a complain form from the court. it cost u about rm10. after you summitted the form, the court will help you write a complain letter to TM net. whenever people receive this form, immediately they will feel scared. this is a legitimate way of threatening. believe me it works.
April 4th, 2006 at 12:18 am
How’s your Streamyx condition now?
Jerine’s trick sounds good. Wongpk, want to try?? RM10 only
April 8th, 2006 at 5:09 pm
TM Net Contains Bittorrent Bandwidth!…
TM Net strikes again
Incredulous as I am led to become, our national (Malaysia) broadband ISP has made it into the prestigious list of bad ISPs. TM Net, in tandem with a slew of other bandwidth challenged ISPs from across the globe, is practicing traff…
July 17th, 2006 at 10:40 am
sue laaaa…
c u in court…
bende kecil pon nk naik court…
u sux..
August 9th, 2007 at 9:07 pm
sue sue sue good go sue 7 them they like the fucking noob hai on the road side doing fucking noob business and give the worst fucking connection to us FUCK THEM!